Home : Terms and Conditions

Thank you for choosing to book with Valley View and we look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.  Please note the prices shown are for the 2014-15 booking season.

Prices

 

Weekly

Weekends
2-4 nights

Midweek
4 nights

Econ

£1197

2-4 nights: £973

£ASK US

Mid

£1365

2-4 nights: £1093

£ASK US

High

£1591

2-4 nights: £1287

£ASK US

Peak

£2153

2-4 nights: £1723

£ASK US

Christmas Week

New Year Week

£2197

2-4 nights: £1893

2-4 nights: £1893

Easter, half terms, school holidays, 
see Peak Rates

 See Peak Rates

 See Peak Rates

 

Weekly bookings are from Friday to Friday, arrival time 4 p.m., departure time 10.00 a.m.
Weekend bookingss are available all year even in Peak Season.
Midweek bookings are 4 nights from 4 p.m. Monday to 10.00 a.m. Friday, but we are flexible and do ask us.

Please see the prices, availability and booking page of this web site or contact us for season dates as they vary throughout the year and for 2 night rates. 

The price of the accommodation includes the following:

  • Electricity
  • Gas central heating
  • Duvets and pillows
  • Linen and towels
  • Hot water
  • Unlimited free supply of logs
  • Central heating (calor gas)
  • Cot, travel cot, high chair and stair gates
  • We provide an initial supply of toilet roll (one or two rolls per bathroom) plus a few dishwasher tablets, washing tablets, bin bags and washing up liquid - enough for one or two days depending on the group size

Pets

Well behaved pets are permitted in the downstairs area of the main house by prior arrangement at the cost of £15 per pet per booking.

Pets are not permitted in the upstairs area or in any part of the Cottage Annex.

Cancellation and Insurance

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £50 administration fee. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker, for example www.guestfirst.co.uk.
If you are concerned about the possible abandonment of your holiday due to bad weather or family bereavement etc you should buy appropriate insurance.  This is available at low cost from www.essentialtravel.co.uk. If you choose not to take out this insurance, please note that we cannot be responsible for your inability to travel for any reason and we will not be able to offer a refund.

Non-availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival and Key Collection

Your accommodation will be available to you from 4.00 pm on the day of arrival, unless otherwise arranged. Please try not to arrive earlier – we will still be busy preparing your accommodation, and won’t be available to welcome you.

Key collection:
Please telephone Caren Woorwood on +44 1298 872 213 or +44 7790 760 204 who will provide you with a code for accessing the key safe at Valley View.
Please telephone in advance of your arrival and note that there is no mobile reception in Milldale or surrounds.  There is no mobile signal at the cottage but it is possible to connect via the Three in Touch app or the Talk2Go app whenever you are on wi-fi and there is no signal.  These apps are free and can be downloaded for android and Apple phones for Three and Talk Talk customers.  

Departure

Please be ready to leave the accommodation by 10.00 am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible.

Damages and Breakages

Please take care with our properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.

All group bookings will be charged a returnable £150 breakages deposit.  This will be returned once the house has been checked and cleaned after departure.  All deposits will be cashed at the time of receipt and will be returned to the person making the booking and will be paid by cheque.

Noise and disturbance to neighbours

Valley View is located in the quiet and rural hamlet of Milldale.  Although it is a detached house in its own grounds there are neighbours below and opposite us.  We request that noise is kept to a minimum at all times and that doors and windows are closed to reduce disturbance.

Please do not party in the garden areas and ensure that all guests and pets are inside the house.

Please do not leave dogs or pets unattended either in the house or in the grounds at any time.

Under no circumstances are chinese lanterns or fireworks allowed to be released at the property.  These are flamable and pose a danger to neighbouring properties as well as causing unwanted disruption to a quiet area.  We do not permit the use of candles at the property either indoors our out.  This is for safety reasons. 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Deposit and Balance Due

A deposit of 25% of the booking price is required to secure your booking. The balance is due 6 weeks prior to your arrival. If the booking is received 6 weeks or less prior to the commencement of the booking the amount is due in full.

Data

Any data collected during the course of this booking may be kept on computer.
If you do not wish your data to be held in this way please email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the message "remove data".

Payment Details

We can only accept payment by cheque or electronic transfer (we will email bank details on request).
Please make all cheques payable to "Wendy Boast".

Your payment details should be sent to:

Wendy Boast
76 Queen Elizabeth's Drive
Southgate
London
N14 6RD

Internet Access at Valley View

The network and BT Home Hub codes can be found on the back of the Hub.  The wireless key to access the network at Valley View will be supplied upon receipt of deposit.

Contact details

Please contact us on: +44 20 8886 6324, or
Mobile: +44 7980 390 520.

Alternatively you can write to us at the above address or
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Customer feedback

We aim to provide a good service to our customers and we welcome any comments (good or bad) that you may have about our property or service. We will respond as soon as we can.

Please write to us at the address above or use the Contact page of this web site.

Smoking

Please note smoking is not permitted at Valley View.

Additional Information

  We are only able to provide off street parking for a maximum of four vehicles at Valley View.
  Please do not attempt to bring more vehicles than this as you will not be able to park near the house
  (Milldale is a small hamlet and the lane to Valley View is narrow). 
 Please do not block the lane to the house under any circumstances as it is used by a number of houses and it is a very narrow lane. 

There is no mobile phone reception at Milldale or at the cottage but it is possible to connect via the Three in Touch app or the Talk2Go app whenever you are on wi-fi and there is no signal.  These apps are free and can be downloaded for android and Apple phones for Three and Talk Talk customers.  

We supply a telephone for guest use to make local and emergency calls.
The telephone number at Valley View is: +44 1335 310004.

Valley View
Milldale
Ashbourne
DE6 2GB

 
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HOLIDAY COTTAGE DEALS

Valley View holiday cottage is fully booked now until November.

Do get in touch if you are looking for an autumn break!

  • Sleeps 13+2 in 6 bedrooms
  • Dog and pet friendly
  • Located in Dovedale, stunning views!
  • Deal direct with the owner Wendy Boast

Call 07980 390 520 or send and email:

wendyboast@dovedaleholidaycottage.co.uk

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Valley View : Video

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